Customer Relationship Management - Doocey Traffic Management

End-to-End Job Management


Workflow Management

  • Complete visibility over your works order
  • Track each stage of a job from start to finish

Job Management

  • Manage your jobs more efficiently
  • Quickly see the current status of every job
  • Easily track time spent on a job

Scheduling

  • Online customer ordering
  • View job and customer details
  • Eliminate missed booking

Live Mapping and Map View Routing

  • Real-time, turn-by-turn directions
  • Job locations in real-time
  • Map view job assignment

Customer Tools


Customer Database (CRM)

  • Bespoke customer branded portal
  • Monthly KPI Reporting
  • View order history
  • Live hIre scheduled reporting
  • Permit/Notice expiry reminder
  • Copy job sheet history

Customer Communication

  • Integrated messaging system
  • Automated email and text (SMS) alerts
  • Automated “on-the-way” alerts

Reporting


Financial Reporting

  • Reports on work volume, types of works and spend summary
  • Contract cost summary reporting

Productivity Reporting

  • Reports on current/past jobs, hours, and location etc
  • Bar charts, pie charts and grids
  • Download reports to .CSV
  • GPS location history
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Head Office

The Old Stables,
Watery Lane,
Off Alexandra Road,
Tipton DY4 8NA
Tel: 0330 9000 365

Doocey Traffic Management is a division of Doocey Group

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